Privacy Statement

Effective Date:  1 January 2022

1. Introduction

United Protection Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

2. What Personal Information We Collect

We collect personal information that is necessary for us to provide our services, including but not limited to:

• Personal Identification Information: Name, surname, ID number, passport number.

• Contact Information: Phone number, email address, physical address.

• Employment Information: Job title, company name, work address.

• Security Information: CCTV footage, access logs, and other security-related data.

• Payment Information: Bank account details, billing information.

3. How We Collect Your Personal Information

We collect your personal information directly from you when you:

• Visit our website.

• Submit an inquiry or service request.

• Complete any form related to our services.

• Communicate with us via email, phone, or other means.

• Engage with our social media platforms.

We may also collect information indirectly from public sources, third-party service providers, or from monitoring technologies such as CCTV at our client sites.

4. Purpose for Collecting Personal Information

We collect personal information to:

• Provide our security services, including VIP Protection, Site Guarding, Event Security, and Off-site CCTV Monitoring.

• Manage our business relationships with clients, suppliers, and employees.

• Process payments and manage invoicing.

• Comply with legal and regulatory requirements.

• Enhance and improve our services and website.

• Protect the safety and security of our clients, staff, and premises.

5. How We Use Your Personal Information

We will use your personal information only for the purpose it was collected and agreed upon. We will not use your personal information for any other purpose without your consent, unless we are legally required to do so.

6. Sharing of Personal Information

We may share your personal information with:

• Our service providers who assist in delivering our services (e.g., payment processors, IT service providers).

• Law enforcement or other governmental authorities where required by law or for the purposes of crime prevention.

• Other third parties as necessary to provide our services or protect the rights, property, or safety of our business, clients, or others.

7. Protection of Your Personal Information

We are committed to ensuring the security of your personal information. We take reasonable and appropriate measures to protect your data from unauthorized access, loss, destruction, or disclosure. These measures include secure physical storage, access controls, and encryption.

8. Retention of Personal Information

We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, it will be securely deleted or anonymized.

9. Your Rights

In accordance with POPIA, you have the right to:

• Access your personal information that we hold.

• Request the correction or deletion of your personal information.

• Object to the processing of your personal information.

• Withdraw your consent at any time, where consent is the basis for processing.

• Lodge a complaint with the Information Regulator if you believe that your rights under POPIA have been infringed.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where necessary, we will notify you of significant changes.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or how your personal information is being handled, please contact us at:
United Protection Solutions
Email: info@unitedprotection.co.za
Phone: +27 15 151 0911
Physical Address: Cape Town, South Africa,